Terms of service

Last updated: October 23, 2026

Overview

This website (kneeglide.com) is operated by Araknak OÜ, Tartu mnt 82, Tallinn 10112, Estonia ("we", "us", "our"). By visiting our site or purchasing from us, you agree to these Terms of Service. Please read them carefully before using the site or placing an order.

1. Online store terms

By using this site you confirm that you are at least the age of majority in your place of residence and that you will not use our products for any illegal or unauthorized purpose.

2. General conditions

We reserve the right to refuse service to anyone for any reason at any time. Our site and checkout are operated through Shopify. Your information, other than payment details, may be transferred and stored as described in our Privacy Policy.

3. Accuracy of information

Information on this site is provided for general information only and may not be complete or current. We are not obligated to update it, and you rely on it at your own risk.

4. Product information; no medical advice

Products sold on this site are consumer products. Nothing on this site is intended to diagnose, treat, cure or prevent any disease or medical condition, and nothing here is medical advice. If you have pain, an injury or a medical condition, consult a qualified healthcare professional before using any support product. Individual results and comfort vary.

5. Modifications to the service and prices

Prices for our products are subject to change without notice. We may modify or discontinue the service at any time without notice.

6. Products, orders and billing

We reserve the right to limit quantities, refuse or cancel orders, including orders that appear to be placed by dealers or resellers. You agree to provide current, complete and accurate purchase and account information. Payment is processed securely by Shopify Payments and other providers shown at checkout.

7. Shipping and returns

Shipping is described in our Shipping Policy and returns in our Refund Policy, which form part of these Terms.

8. Third-party links and tools

We are not responsible for third-party websites, content or tools linked from our site. Review their policies before use.

9. Comments and feedback

If you send us comments, ideas or reviews, we may use them without restriction or compensation. You are responsible for the content you submit and must not submit anything unlawful, abusive, misleading or infringing.

10. Personal information

Your submission of personal information through the store is governed by our Privacy Policy.

11. Errors, inaccuracies and omissions

Occasionally the site may contain typographical errors or inaccuracies about prices, descriptions or availability. We may correct them and cancel affected orders without prior notice.

12. Prohibited uses

You may not use the site for unlawful purposes, to violate any laws, to infringe intellectual property, to harass, to upload malware, to collect personal data or to interfere with the security of the site.

13. Disclaimer of warranties; limitation of liability

The site and products are provided "as is" and "as available" to the fullest extent permitted by law. We do not guarantee that the site will be uninterrupted or error-free. To the fullest extent permitted by law, we are not liable for indirect, incidental or consequential damages, and our total liability will not exceed the amount you paid for the product concerned. Nothing in these Terms limits rights you have under mandatory consumer protection law.

14. Indemnification

You agree to indemnify us against claims arising from your breach of these Terms or misuse of the site.

15. Severability and entire agreement

If any provision is found to be unenforceable, the remaining provisions remain in effect. These Terms and the policies referenced here are the entire agreement between you and us.

16. Governing law

These Terms are governed by the laws of the Republic of Estonia, without limiting any mandatory consumer rights you have in your country of residence.

17. Changes to these Terms

We may update these Terms by posting the revised version on this page. Your continued use of the site after changes means you accept them.

18. Contact

Questions about these Terms: support@kneeglide.com. Araknak OÜ, Tartu mnt 82, Tallinn 10112, Estonia.