Refund policy
Last updated: October 23, 2026
Returns
We want you to be happy with your purchase. Our return policy lasts 30 days from the delivery date. If 30 days have passed since your order was delivered, we cannot offer a refund or exchange.
To start a return, email us at support@kneeglide.com with your order number and tell us you would like to return your order. Please do not send anything back before we reply: we will confirm the return instructions and the return address.
Eligibility
- The item must be unused and in the same condition that you received it, in its original packaging.
- A receipt or proof of purchase is required. Your order number is enough.
- For hygiene reasons, items that have been worn or used cannot be returned unless they are defective.
Damaged, defective or wrong items
If your item arrives damaged or defective, or you received the wrong item, contact us within 30 days of delivery at support@kneeglide.com with your order number and photos. We will send a replacement or refund the full amount, and we will cover the return shipping cost if a return is needed.
Return shipping
For returns that are not caused by a damaged, defective or incorrect item, you are responsible for paying return shipping costs. Shipping costs are non-refundable. We recommend a traceable shipping service or shipping insurance, as we cannot guarantee that we will receive your returned item.
Refunds
Once your return is received and inspected, we will email you to confirm that we received it and whether the refund is approved. If approved, the refund is issued to your original payment method within 5–10 business days. Your bank or card issuer may need additional time to post it.
Late or missing refunds
If you have not received a refund yet, first check your bank account, then contact your card issuer, then contact us at support@kneeglide.com.
Cancellations
You can cancel an order before it has been shipped. Contact us as soon as possible at the email above.